Crowcon Service
Crowcon Service
Crowcon can offer world-wide support for our products via our Service Centres in the UK, USA, Rotterdam and Singapore, and through our extensive network of distributors. For details of distributors please refer to the Worldwide section of this website.
UK Service CentreOur Service and Training Department is fully equipped to offer comprehensive support for Crowcon and Telegan Gas Monitoring products. |
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Crowcon’s Service Department offers highly professional and efficient servicing of our full range of products both in house and on site via our highly experienced and fully equipped field service engineers. We can also Service gas detection products not manufactured by Crowcon. Our in-house turn-round time for portable instruments, both Crowcon and Telegan is normally around 3-5 days. Field service contract customers can receive a 24 hour telephone support hotline with rapid site visits if required as well as 6 monthly service and calibration. Crowcon is a ISO 9001:2000 accredited company. |
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To back up the Service Department and further support our customers and sales teams, we now have four highly experienced Technical Support Engineers who can provide technical information and advise on all aspects of gas detection. This service is very highly regarded, both by customers and Crowcon staff. |
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Crowcon’s Service and Training facility at Abingdon |
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Crowcon is able to offer a comprehensive range of training on all our products from the simplest portable instrument to the most complex fixed system. The pricing per day is very competitive and we can organise courses for up to ten delegates. We can also offer on-site training for those customers with large numbers of delegates. Please apply to our training department for pricing. |
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We have an extremely well equipped training facility at our Abingdon site enabling us to cater for all your requirements. |
The Crowcon Service
We won’t cut corners. Safety can’t be compromised. At Crowcon, we recognise how critical it is that all portable and fixed systems are kept in perfect working order. What’s more, we ensure that the specification, siting and installation of every system is expertly carried out, and staff properly trained in system operation. Every time.
Our Service Contract gives you all this and more.
- Priority service if a repair is needed.
- Full compliance with all relevant legislation.
- A value for money solution, providing maximum confidence and protection of your investment.
Fixed Systems Maintenance Plans:
All Inclusive
Crowcon has now introduced a fully comprehensive service package which will cover your system for 2 service visits a year, as well as all necessary spare parts. The package offers a maximum 72-hour response to any fault calls, and provides complete peace of mind.
Response 24
For areas that operate round the clock, we can offer 24-hour telephone support, and a priority response to fault calls.
Response 72
For areas that may be shut down safely, office-hours telephone support, fault visit within 72 hours and six monthly calibration visits.
Portable Equipment Maintenance Plans:
Turnaround 3
For priority equipment, a 3-day turnaround service provides collection from and delivery to a UK site, full maintenance check, full repair and expert calibration.
Turnaround 5
Our ‘maximum guaranteed 5-day turnaround’ service as per previous description.
Assurance 3
Multigas instrument service contract, three year contract duration, on site contract offered for 10 or more fleet size, instrument collection and delivery service, all parts and labour included in the contract.
Assurance 5
As Assurance 3, but for a contract term of 5 years.
Convenience 3
As Assurance 3, but includes new instrument purchase and is invoiced anually in advance.
Convenience 5
As Assurance 3, but for a contract term of 5 years.
Advance 3
A 3 year inclusive contract aimed at portable combustion analyser instruments, ensuring that your instrument is constantly in peak condition.
The above maintenance plans have built in flexibility to meet each customer’s individual requirements. The Crowcon repairs workshop, based in Abingdon, undertakes all warranty work, routine repairs and servicing for our customers.
Service Support Website To further enhance our ability to provide rapid customer response, we have a website dedicated to Crowcon support. This can be found at www.crowconsupport.com and contains all our product interface software, together with instruction manuals and other technical data. To enter the site, please contact customersupport@crowcon.com for a password.
The Crowcon Support Website
Your Support Team
| Name | Position | Contact Methods: | ||
| Kevin Rackley | Customer Support Manager |
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| Simon Boulter | Senior Support Engineer |
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Telephone: 01235 557711 |
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| Chris Wilson | Senior Support Engineer |
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Fax: 01235 557722 |
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| Simon Neale | Training Officer | Email: customersupport@crowcon.com | ||
| Clare Kelly | Support Administrator |
Your Service Team
| Name | Position | Telephone | Fax | |
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Kevin Rackley |
Customer Services Manager | 01235 557700 | 01235 557722 | serviceadmin@crowcon.com |
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Mari Tough Lorna Haines |
Service Supervisor Service Administrator |
01235 557721 | 01235 557769 | serviceadmin@crowcon.com |
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Laura Hilsdon/Sharon Squires |
Return/Repairs Administrator | 01235 557729 | 01235 557758 | serviceadmin@crowcon.com |
Field Service Enquiries : 01235 557721
Portable Instruments Service : 01235 557721
Contract Enquiries : 01235 557700
Training Enquiries : 01235 557700
Crowcon Detection Instruments Ltd
(Service Department)
Unit 11 Blacklands Way
Abingdon Business Park
Abingdon
Oxfordshire, OX14 1DY, England
Tel: +44 (0) 1235 557721
Fax: +44 (0) 1235 557732
US Service Centre
For technical service, support assistance and details of support plans in the United States, please contact 1-800-527-6926.