Technical Support

Crowcon’s Technical Support team pride themselves on giving excellent support to all our customers worldwide. This support is provided either through email, telephone, website FAQ, website questions, remotely with TeamViewer, in person at customer’s sites and/or within the Crowcon manufacturing facility.

The UK support team is available Monday to Friday, working hours 8:30 to 17:00 (GMT)

What we can help with

With almost 50 years gas detection experience the team can help and support customers in many ways either pre or post sales, including:

  • Product information and functionality
  • Application support, requirements and instrument/detector considerations
  • Detector selection including detector suitability
  • Advice on cross sensitivity and inhibition
  • Calibration and bump test functionality
  • Finding a suitable detector for out of the ordinary gases or vapours
  • Alternatives to competitors products
  • Help with issues with products and applications
  • Certification requirements
  • Technical Notes for customers and service teams

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