Service & Repairs

Thank you for submitting your service & repair request. Within the next one working day, you will receive an RMA document to return your items back to Crowcon to be assessed by our warranty team.

Crowcon can offer world-wide support for our products via our Service Centres.

These are located in the UK, USA, China and Singapore, and through our extensive network of distributors.
Here at Crowcon, we have one primary objective: to protect you from the hazards associated with gas.
We focus on nothing else – you have our full attention.
For details of distributors please refer to the Worldwide section of this website.

Service & Repair in each region:

    • Support and service every step of the way

      We’re very proud of our service facilities and capabilities. We boast a growing team of highly skilled, fully trained, and fully equipped engineers covering the whole of the UK.
      From installation to maintenance, calibration to repairs, our UK-based workshop uses modern production techniques and trained engineers to make sure you get a quick and high quality service, without compromise to your day-to-day work.
      We have a customer database that means we can keep an eye on when your equipment is due a service or calibration – you don’t have to worry about remembering. We do it for you. Our services are carried out by fully trained, competent, certified technicians, so you’re in safe hands.

      Please complete the Service & Repair Form below and once received, we will provide you with a returns number (eg SERV001234) and shipment address.

        Your Details

        Invoice Address:*

        Return Delivery Address:*

        Product Information

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      • Singapore Service Centre

        Crowcon’s Singapore Branch offers full after-sales service and spares to support our large customer base. We offer in-house and on-site calibration services and project based testing and commissioning work within the South East Asia region. Crowcon Singapore regularly conducts certification training for distributors and selected customers to perform calibration and repair work on Crowcon’s full range of instruments.
        As part of our after-sales support to our local customers, we offer annual maintenance contracts to meet our customers’ demands for vendor service support. For regional customers, Crowcon network of distributors are trained to support with calibration and repair services.
        Our service team endeavours to turn-around any repairs within 7 working days.

        Tel: +65 6745 2936
        Mobile: +65 8399 4640

      • US Service Center and Field Team

        Our US Service is fully equipped to offer comprehensive support for Crowcon products.
        Our in-house turn-round time for our instruments is normally around 3-5 days and a 6-monthly service and calibration is also available.
        To back up the Service Department and further support our customers and sales teams, our Customer Support Team includes technical specialists who can provide information and advise on all aspects of gas detection.

        Tel: +1 859 957 10 39
        Payment Options
        We accept Visa and Mastercard as a method of payment. We do not set up credit accounts for any company that will do less than $5,000 a year.
        In North America, any repair quotation that is denied is subject to a $45 evaulation fee. No evaluation fee is charged if the repair quote is accepted.

      • China Service Centre

        Supported by our own fully stocked service, repair and support center in Bejing, the Crowcon China team provides assistance to local customers either directly or through our approved and accredited agents and distributors located in Shanghai, Guangzhou, Chengdu and Shenyang.
        We promise 24 hours service respond. Our support and service package includes installation, setting up, trouble shooting, repair, spare support, periodical calibration & maintenance and training.
        For any support and service enquiries, please contact us directly:

        Contact: Mr. James Wei
        Service Engineer
        Tel: +86-10 67870335
        Mobile: +86-18611149009

        East of China

        Contact: Mr. Ren
        Tel: +86-15901819373

        Southeast of China

        Contact: Mr. David Feng
        Tel: +86-13402885663