You will need your initial code found on the activation page of the software, your order number for the licence, contact details. Once you have this information then please contact customer support via [email protected] or by phone +44 (0)1235 55 77 11.
The Gas-Pro is most likely charging, if the Gas-Pro has gone into deep discharge the display will not show the instrument charging symbol until it has been charging for 10+ minutes and the button has been pressed after this time. You will then see the charging symbol and the red LED flash.
Crowcon offer a number of functional test options form simple spray gases to automated systems see GEN072 - Bump Testing Equipment for Portables - Issue 2, for further details.
Please see technical note GEN078 - Bump Test Requirements.
Please see GEN072 - Bump Testing Equipment for Portables - Issue 2 for details of bump test equipment and default gas concentrations.
The SGD will turn on, but for safety reasons it is not recommended to activate an SGD after its activate by date as both the sensor and battery life will be compromised. The warranty will also be invalidated if an SGD is activated after the specified date.
It's unlikely if it’s a standard Methane detector. Most portable Pellistor detectors have a filter fitted to them to protect them from poisoning, as well as dirt or dust getting into the sinter. This filter will block or slow down response to vapours like Ethanol. An unfiltered version of the sensor is available for some products. Always specify the target gas when ordering a Portable detector for flammable gases. For specific advice please contact [email protected].
No, a flameproof detector’s "safety protection" cannot be changed by using a zener barrier or galvanic isolator of any sort. It can only be used as a flameproof device. See our blog article on I.S. barriers for more information.
Yes you must use a zener barrier or a galvanic isolator to comply with the detectors certification requirements. A zener barrier or Galvanic isolator must be used when a "intrinsically safe" (IS) detector is used in a hazardous zoned area. See our blog article on I.S. barriers for more information.
The SIL certificates are available are on the specific product page on the Downloads tab.
Please see our Warranty Periods document, which contains details of expected sensor life (in air).
No, a flameproof (explosion proof) device "safety protection" cannot be changed by using a zener barrier or galvanic isolator of any sort.
"With flameproof protection the heat or sparks from faulty equipment are contained within the enclosure"
"With IS protection the design limits the energy available to the equipment by means of a "barrier" in such a way that under no circumstance will the equipment be able to generate sufficient energy to ignite flammable gases"
See our blog article on I.S. barriers for more information.
No, the IP rating cannot be improved on an Xgard with a weather proof cover it is still IP65.
Yes, we offer accessories that can do this. See Vortex accessories.
Please contact [email protected] to obtain a battery MSDS.
The ATEX and IECEx certificates are available on each specific product page on the Downloads tab.
UL do not issue certificates, please see UL online certifications directory, and enter Crowcon into the Company Name to search for product certifications.
Please contact [email protected] for questions about cross sensitivity.
SDSs for test gas can be found on this page of our website.
Cylinders need to be empty and de-pressurised before they are disposed of. They can then be recycled as metal waste in accordance with local regulations. Please refer to the Safety Data Sheet provided with the gas for more information.
We offer Gas-Pro PID a Portable detector which can detect some flammable gases in ppm levels, please contact [email protected] for more details.
The LaserMethane mini is used to detect Methane in ppm-m (ppm metres)
We can detect lots of gases and vapours with our products and on occasion there is a requirement for something out of the ordinary. When we have these enquiries it is useful to have up front where possible certain information: the gas or vapour you want to detect, correct full name as well as a the SDS indicating the products characteristics. Specific environmental conditions. The application the detector will be required to operate in. The potential number of detectors required. List SDSs of other gases, vapours and chemicals the detector is likely to be exposed to.
Sometimes things can be missed when trying to communicate with your detector so here is a simple check list:
Detecting gas, saving lives